Sunday, October 7, 2007

Ten Commandments of Customer-Centered Public Services in Libraries

by Vyasamoorthy

1. A customer is the most important person in any library.

2. A customer is not dependent upon us – we are dependent upon him.

3. A customer is not an interruption of our work – he is the purpose for it.

4. A customer does a favor when he calls – we are not doing him a favor by serving him.

5. A customer is a part of our library – not an outsider.

6. A customer is not a cold statistics – he is flesh and blood human being with feelings and emotions like our own

7. A customer is not someone to argue or match wits with.

8. A customer is one who brings us his wants – it is our job to fill those wants

9. A customer is deserving of the most courteous and attentive treatment we can give him.

10. A customer is the life-blood of every facet of library work and library service.

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